Khang Dang

Email: khangdpdang@gmail.com

An IT professional with excellent customer service, a knack for problem-solving and a passion for the rapidly growing field of technology. Currently on the journey to develop my career and seeking certifications in AWS Cloud Practitioner and AWS Solutions Architect.

Experience

IT Help Desk Analyst

THE HABIT RESTAURANTS, INC. (A SUBSIDIARY OF YUM! BRANDS, INC.) – IRVINE, CA
  • Provide technical support to more than 400 restaurants and their team members via phone, email, remote desktop tools and in-person interactions, ensuring timely resolution of IT-related issues
  • Act as an effective escalation point for specialized issues and collaborated with multiple cross-functional teams to minimize operational downtime for restaurants
  • Manage and prioritize a high volume of support tickets using ServiceNow to ensure restaurant team members’ satisfaction
August 2023 – Present

General Manager (formerly Sales Representative)

JAS BEAUTY PRODUCTIONS INC. (FORMERLY J&J PRICELESS INC.) – GARDEN GROVE, CA
  • Installed, troubleshot and maintained computer hardware, software, printers, POS system and network equipment, and ensure smooth system operation on a daily basis
  • Maintained company's legacy website, and develop new online resources to boost its traffic by 25%
July 2019 - July 2023

Teaching Assistant & Tutor

ADELPHI UNIVERSITY – GARDEN CITY, NY
  • Provided constructive guidance on lab assignments and study materials for more than 35 students on Computer Science coursework as well as assisted professor in grading homework in senior Software Engineering course
  • Provided technical support for students with computer lab equipment
August 2018 - May 2019

Education

Adelphi University

Bachelor of Science
Computer Science

GPA: 3.85

August 2015 - May 2019

Skills

Programming Languages & Tools

Projects

Portfolio Website

  • Designed and developed a personal portfolio website with HTML, CSS, JavaScript.
  • Hosted portfolio as a static website using AWS S3 and Router 53
    • October 2023

    Jas Beauty Productions Inc. Website

  • Designed, developed, and currently maintain the company's website via WordPress, ensuring optimal functionality and user experience.
    • June 2023 - July 2023

    Simple File-sharing Website

  • Implemented a file sharing website using LAMP stack and Google Cloud Platform as a full stack member in a team of three using Agile methodology
    • January 2019 - May 2019

    Multipurpose Android App

  • Created an Android app using Java with three main functionalities: A calender to keep track of events, a dynamically updated list of NY Times articles, a list of favorite Youtube videos.
    • August 2018 - December 2018

    Academic Grading System

  • A Java application for multiple user roles to view, edit and set grades based on permission levels.
    • August 2017 - December 2017

    Single Player Hangman

  • Implemented a simple GUI-supported game of Hangman via Python.
    • March 2017

    Interests

    Sports & Physical Activities

    Badminton has always been a favorite sport of mine. I also love hiking on a new trails and have recently taken a liking to kayaking.

    Self-Development

    Beyond my professional endeavors, I relish spending time coding side projects such as this portfolio website, or enjoy a good book. My go-to genres are usually centered around self-improvement, historical subjects and autobiography.

    Other Interests

    I also find great pleasure in cinematography, whatever the genre may be.

    Certifications

    • CompTIA A+

      July 11, 2023 - July 11, 2026

    • AWS Cloud Practitioner

      In Progress